Privacy Policy

Introduction

Theo Karam-Halili Real Estate is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This privacy policy explains how we collect, use, store, and protect the information you share with us when you use this website or contact us about our services. We comply fully with the New Zealand Privacy Act 2020 and are committed to handling all personal information in a way that is fair, lawful, and consistent with your reasonable expectations.

What Information We Collect

We collect personal information that you provide directly to us when you submit an appraisal request, fill in a contact form, or get in touch by phone or email. This information may include your name, email address, phone number, and property address or details. We may also receive basic technical information needed to operate and secure this website, such as server logs and form delivery records.

How We Use Your Information

We use the information you provide to respond to your enquiries, arrange and deliver property appraisal services, and keep you informed about topics relevant to your property goals. With your consent, we may send you periodic market updates or property news from Theo Karam-Halili Real Estate. You can opt out of these communications at any time by replying to any email with the word "unsubscribe" or by contacting us directly.

Analytics

This website does not currently load Google Analytics, Google Tag Manager, or similar third-party analytics tools. If analytics are added later, this policy will be updated to explain what is collected and how visitors can manage their preferences.

Address Suggestions

Some appraisal forms offer address suggestions while you type. These suggestions are powered by Photon, an OpenStreetMap-based address search service provided by Komoot. The text you type into the address field may be sent to Photon to return matching New Zealand address suggestions. The form still works if you ignore the suggestions or if the lookup service is unavailable.

Advertising Pixels

This website does not currently load the Meta Pixel or other advertising pixels. If advertising pixels are added later, this policy will be updated before those tools are used.

Cookies

This website uses essential browser storage to remember simple preferences, such as whether you have dismissed the cookie notice. The appraisal forms also use a hidden anti-spam field to reduce automated submissions. No analytics cookies or advertising cookies are currently active on this website.

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We may share limited information with trusted service providers who help us operate this website and deliver our services, including our web hosting provider and email delivery systems. These providers are bound by confidentiality obligations and are not permitted to use your information for any purpose other than providing services to us. We may also disclose information if required by law or to protect the rights and safety of our clients or the public.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request corrections if any of it is inaccurate or out of date. If you believe we have breached your privacy or handled your information in a way that is inconsistent with this policy, you have the right to make a complaint. You can do this by contacting us directly in the first instance, or by lodging a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

Contact Us

If you have any questions about this privacy policy, want to access or correct your personal information, or wish to make a privacy-related complaint, please contact us using the details below.

Theo Karam-Halili Real Estate
Harcourts Reforma, 133A Main Highway, Ellerslie, Auckland 1051
Phone: 021 706 767
Email: theo.halili@harcourts.co.nz